Retail with Heart 

Papanui Family Store in Christchurch has recently celebrated two of their staff achieving their level three retail certifications. Alice Hancock, who has worked at the store since 2020, has developed her confidence and retail skills in recent years with the encouragement of the supportive team at Papanui. Brittany Kerr who has volunteered with the Family Store for 10 years is now a permanent part-time worker who has gained her level three certification as well. 

Connor Wernham has also joined the dynamic team and is excelling in his customer facing role in his first job. He is working towards his level three retail qualification. ‘Good things are happening in Family Stores,’ shares Pauline Broadhurst, Family Store area manager, Canterbury North. ‘Our stores are not just about making money; they are about investing in people as well. The team at Papanui do this particularly well.’ 

‘I have noticed a huge increase in Alice’s confidence and I’m sure Brittany is going to take over the world!’ says Pauline. ‘Customers often comment on Connor’s growth and consistently describe him as a polite and pleasant young man.’ 

‘These workers are inspiring others and we have new volunteers putting their hands up to do this training. Our Papanui staff have all given their time and effort to build a team and I’m really proud of them for seeing the potential in others,’ shares Pauline.